Your subscription includes installation (tap-line connection), ongoing access to the purifier, and filter delivery every 6–8 months based on typical usage. Support is included based on our service policy (we’ll confirm details during onboarding).

Both options include the same service and features. Yearly billing is our best value: you pay once per year and get 2 months free.

No long-term contracts. You can cancel anytime. If you cancel, we’ll coordinate the next steps depending on your setup and service status.

After checkout, you’ll be guided to book installation. We’ll confirm availability in your area and schedule a time. Once installed, you’re all set—filters are delivered on a schedule.

Installation includes connecting the countertop unit to your tap water line (based on installation requirements) and verifying proper operation. We’ll confirm specifics when you book.

We currently serve select areas. Submit your city through the booking form and we’ll confirm availability and next steps.

Most installations are straightforward. Exact timing depends on your space and setup. We’ll provide an estimate when we confirm your booking.

Filters are delivered every 6–8 months depending on typical usage. If your household usage is higher, we can adjust the schedule.

No. Filter delivery is included and managed as part of your subscription, so you don’t have to track reorder dates.

Replacement is designed to be simple. We’ll provide instructions, and if you need help, our support team can guide you.

Temperature modes vary by model, but typically include ambient through hot/near-boiling options, plus tea presets. You can also control the dispense volume from the touchscreen.

UF stands for ultrafiltration. It’s designed to improve your everyday drinking experience while maintaining the water’s natural character. We can share model-specific technical details upon request.

Many customers notice a cleaner, more pleasant taste. Results can vary depending on your local source water and household plumbing.

If you move, contact us and we’ll confirm options based on your new location and installation requirements.

Yes—many households use it for everyday drinking, cooking, tea, and coffee. Temperature modes make hot drinks especially convenient.